![]()
Book Description
Publication Date: February 13, 2013
Turn constant complainers into productive contributors
Constant complainers take up resources, time, and mental bandwidth in the workplace. When you change a culture of complainers to one of contributors, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. In Stop Complainers and Energy Drainers, workplace communication expert Linda Swindling shares her expertise in negotiating tough situations in the workplace. Discover how to influence others to accomplish your purpose. Stop Complainers and Energy Drainers uses scenarios, engaging questions, and survey results to provide strategies that can be implemented immediately.
-Shows how to identify complainers and time drainers
-Provides forms to help prepare for discussions, suggested language to show up powerfully, and encouragement to apply strategies
-Offers concrete phrases and tactics to refocus a complainer and end unproductive conversations
Stop Complainers and Energy Drainers is research-driven and focused on how to identify as well as manage conversations with "venters," complainers, whiners, and energy drainers. With these guidelines for communication, you'll see powerful results, improved relationships, and increased confidence.
http://www.amazon.com/dp/B00BG7HIJC/
----
Contents
Work Drama 101
Introduction: How to Use This Book with No Complaints
Chapter 1: Whiners
Spot a Whiner
Stop a Whiner
How to Stop a Whiner Boss
How to Stop a Whiner Peer
How to Stop a Whiner Employee
Turn to Management to Help Stop Whiners
Turn Management Around
Chapter 2: Complicators
Spot a Complicator
Stop a Complicator
How to Stop a Complicator Boss
How to Stop a Complicator Peer
How to Stop a Complicator Employee
Turn to Management to Help Stop Complicators
Turn Management Around
Chapter 3: Prima Donnas
Spot a Prima Donna
Stop a Prima Donna
How to Stop a Prima Donna Boss
How to Stop a Prima Donna Peer
How to Stop a Prima Donna Employee
Turn to Management to Help Stop Prima Donnas
Turn Management Around
Chapter 4: Controllers
Spot a Controller
Stop a Controller
How to Stop a Controller Boss
How to Stop a Controller Peer
How to Stop a Controller Employee
Turn to Management to Help Stop Controllers
Turn Management Around
Chapter 5: Toxics
Spot a Toxic
Stop a Toxic
How to Stop a Toxic Boss
How to Stop a Toxic Peer
How to Stop a Toxic Employee
Turn to Management to Help Stop Toxics
Turn Management Around
Chapter 6: What to Do If You’re the Complainer
Spot Yourself Complaining
Which Complaining Behaviors Am I Using?
Spot Yourself Complaining
Stop Your Complaining
How to Stop Complaining Like a Whiner
How to Stop Complaining Like a Complicator
How to Stop Complaining Like a Prima Donna
How to Stop Complaining Like a Controller
How to Stop Complaining Like a Toxic
Why Are You Complaining?
Good Business Reasons to Curtail Your Complaining
Good News and Breakthroughs
Chapter 7: Energy Drains
Spot the Energy Drains
Stop the Energy Drains
How to Negotiate Energy Drains Involving Technology
How to Negotiate Energy Drains Involving Bottlenecks
How to Negotiate Energy Drains of Too Much Work and Too Little Time
How to Negotiate Energy Drains Involving Misaligned Values
How to Negotiate Energy Drains Involving Depressing Environments
Chapter 8: How to Negotiate Work Drama
Spot Work Drama
Are You Negotiating Work Drama?
Stop Work Drama
Decide to Negotiate
Find the Right Supporters
Turn to Human Resources for Help
Turn the Problem Around Yourself
When Management Doesn’t Help
How to Negotiate Detours and Roadblocks
Chapter 9: Go Ahead, Complain
Spot Complaints
Employee Complaints Are Good
Encourage Employees to Give Valid Complaints and Solutions
Stop Complainers at Work by Listening to Them
Complaining Is Good for Business
A Client’s Destructive Feedback
Complaining Is Good for You
Making a Valid Complaint
Crossing the Finish Line
Resources
References
Acknowledgments
About the Author
----
Editorial Reviews"Got some people at work making you crazy with their inappropriate behavior? Don't give up. Swindling provides ideas and solutions that will make your workplace and life better."
—Mark Sanborn, bestselling author of The Fred Factor and You Don't Need a Title to Be a Leader
"With over two decades of experience on the topic, Linda Swindling simplifies the troubling trend towards more complaining and less doing. Turns out, you shouldn't just walk away or tell Complainers to 'put a cork in it.' Great book and fantastic solutions for leaders and coworkers alike."
—Vince Poscente, author of New York Times bestseller The Age of Speed
"Swindling serves up a very practical tool to keep your cool around constant Complainers. Specifics on how to spot them, stop them, and avoid supporting their habit. Love this book!"
—Dianna Booher, author of Communicate with Confidence and Creating Personal Presence: Look, Talk, Think, and Act Like a Leader
"Linda Swindling offers a flight plan to take you from a culture of negativity and turbulence to one of responsibility and contribution."
—Howard Putnam, former CEO of Southwest Airlines; author of The Winds of Turbulence
"This is a reference book every manager needs to own and use."
—Jim Eckelberger, Rear Admiral, U.S. Navy (Ret.); Chairman of the Board, Southwest Power Pool
Persistent Complainers are expensive. They take up your time, resources, and mental bandwidth. When you change a culture of complaining to one of contributing, you boost morale, increase productivity, and promote effective communication. In short, you get more done with less drama. Stop Complainers and Energy Drainers shows you how to negotiate the toughest situations in the workplace.
32021i With these proven communication strategies, you'll end unproductive conversations and behavior at work and accomplish more with your teams.
------
About the Author
LINDA SWINDLING is a workplace communication expert. She began negotiating work drama first as a successful attorney and mediator and later as a keynote speaker, executive coach, and strategic consultant. A Certified Speaking Professional (CSP) and president of Journey On, she is the author of the popular Passports to Success series, which offers thirteen titles on workplace and communication issues. Visit her at
www.StopComplainers.com
---
Use an ebook reader like Calibre to open this.
MsSVig
MsSVig
